Top Stories
CarGurus faces NYC lawsuit over used-car deal ratings and hidden fees. Read More
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What 98% of Gen Z dealership employees say matters most at work. Read More
Featured Interviews
Communicate clearly with the CAR technique: context, action and result
Dealers often communicate a message clearly and assume it landed, while their teams may have heard something different. Closing that distance takes preparation and a few simple habits. On today’s episode of Inside Automotive, Andrew LaCivita, Founder of milewalk Academy, and author of the book Signal Strength joins us to explain how dealers can make sure their message is the one people hear. According to LaCivita, people notice your state before they hear a word, so communication starts with internal clarity. Watch the full segment here.
Tune in to CBT Live
Join us at noon Eastern today for another episode of CBT Live. Co-hosts Jim and Bridget Fitzpatrick break down the day’s top automotive stories and sit down with the leaders shaping the industry. Today’s lineup features Matthew Groves, CEO of the Colorado Automobile Dealers Association (CADA), and Karl Brauer, Executive Analyst at iSeeCars.
Watch live at noon every weekday on our social channels: YouTube, TikTok, LinkedIn, Instagram, and Facebook.